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dc.contributor.authorArmstrong, Tiffany-
dc.description.abstractThis thesis compares three channels of communication for virtual assistants; text, voice, and avatar, in terms of trust elicited from users. Participants played through a series of three escape rooms alongside the virtual assistant before rating their opinions on an array of attributes, revealing that the channel does not impact a user’s trust in virtual assistants when all else is equal. Significant differences were found in areas of time spent, difficulty, and usefulness of the assistant for participants with and without digital escape room experience, and a strong correlation was found between trust and usefulness of virtual assistants when they are text only.en_US
dc.subjectVirtual assistanten_US
dc.subjectvirtual agenten_US
dc.subjectvoice assistanten_US
dc.subjectGoogle homeen_US
dc.subjectGoogle assistanten_US
dc.subjectescape roomen_US
dc.titleEvaluating trust levels of virtual assistants utilizing different communication channelsen_US
dc.description.degreeMaster of Science (MSc) in Computational Sciencesen_US
dc.publisher.grantorLaurentian University of Sudburyen_US
Appears in Collections:Computational Sciences - Master's theses

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